Hyper Focused Privacy Policy

This Privacy Policy explains how Cyloxa, operating the Hyper Focused mobile app and HyperFocus web platform, collects, uses, discloses, and protects information when you use our iOS app, Android app, website, web application, APIs, booking pages, report links, agreement links, support tools, and related services.

Hyper Focused is designed for professional home and property inspectors in the United States. Inspectors use the service to manage clients, inspections, templates, reports, scheduling, agreements, payments, media, and business workflows. Clients, agents, agencies, and other recipients may also interact with booking pages, agreements, invoices, or published inspection reports shared by an inspector.

Account and profile information: name, email address, phone number, company name, profile image, business branding, years of experience, inspector count, role, account status, login method, and related account preferences.

Authentication information: password credentials, password reset records, session tokens, email verification status, social sign-in identifiers, and login provider data from Google or Apple when you choose those sign-in methods.

Inspection and business workflow information: services, pricing, add-ons, taxes, templates, item locations, report content, checklist answers, deficiencies, notes, agreement templates, signed agreement snapshots, inspection statuses, scheduling details, availability settings, time-off records, and notifications.

Client, agent, agency, and property information: contact names, email addresses, phone numbers, agency names, notes, property street address, unit, city, state, ZIP code, property type, square footage, year built, foundation, latitude, longitude, appointment details, and related booking information entered by an inspector or submitted through public booking flows.

Media and files: photos, images, videos, audio recordings, annotations, uploaded logos, report attachments, support attachments, and related metadata that you upload or capture through the app.

Payment and subscription information: subscription plan, billing name, billing email, billing address, invoice records, payment method brand and last four digits, Stripe customer and subscription identifiers, inspection payment records, payment references, payment notes, and selected payment settings such as Stripe, Zelle, or Venmo configuration. We do not store full card numbers in our systems.

Calendar connection information: calendar provider, connected calendar email address, encrypted access tokens, encrypted refresh tokens where applicable, token expiry information, and read-only calendar event details needed to display availability and avoid scheduling conflicts when you connect Google Calendar, Outlook Calendar, or Apple Calendar.

Support and communications information: support messages, email preferences, reply-to addresses, email delivery logs, support thread metadata, and communications sent to or from Hyper Focused.

Device, usage, and security information: device type, operating system, browser or app user agent, IP address, session activity, audit logs, error information, app interactions, and information needed to protect accounts, prevent abuse, debug issues, and operate the service.

Information from device permissions: if you grant permission, the mobile app may access the camera, flashlight, photo library, microphone, files, and local device storage so you can capture, attach, record, store, and upload inspection materials. You can control these permissions through your device settings.

We use information to create and manage accounts, authenticate users, provide the mobile and web applications, schedule inspections, manage clients and properties, generate inspection reports, process agreements, publish report links, support offline inspection workflows, sync data between devices, and deliver customer support.

We use information to process subscriptions and payments, send invoices, send password reset emails, deliver booking confirmations, deliver agreement and report notifications, provide in-app notifications, connect optional calendars, and maintain user-selected business settings.

We use information to secure the service, prevent fraud or abuse, investigate suspicious activity, enforce our terms and policies, comply with legal obligations, maintain backups, diagnose technical issues, improve reliability, and understand high-level product usage.

We do not use personal information for third-party targeted advertising. We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising as those terms are commonly used under U.S. state privacy laws.

With your direction or as part of the service: inspectors may share booking pages, agreements, invoices, and report links with clients, agents, agencies, team members, or other recipients. Information included in those materials may be visible to the people with access to the shared link or communication.

Service providers: we disclose information to vendors that help us host, store, secure, monitor, email, authenticate, analyze, support, and operate the service. These may include cloud hosting and database providers, AWS S3 or compatible storage, Stripe for payments, email delivery providers, Firebase/Google services used by the mobile app, Apple and Google sign-in providers, and calendar providers you connect.

Payment and calendar providers: when you use Stripe or connect a calendar provider, those providers process information under their own terms and privacy policies. We receive and store only the information needed to provide the requested integration.

Legal, safety, and compliance: we may disclose information if required by law, subpoena, court order, government request, legal process, or when we believe disclosure is necessary to protect rights, safety, property, security, users, or the public.

Business transfers: if we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and privacy protections.

We keep information for as long as needed to provide the service, maintain your account, support inspection and reporting workflows, comply with legal, tax, accounting, payment, security, and dispute-resolution obligations, and preserve backup and audit records.

Inspection reports, agreements, client records, property records, media, and business workflow data are generally retained until the account owner deletes them, requests account deletion, or retention is no longer necessary for the purposes described in this policy.

Backups, security logs, audit logs, payment records, and records needed for legal or compliance reasons may be retained for a limited period after account deletion. Backup copies are overwritten through our normal backup rotation.

We use administrative, technical, and organizational safeguards designed to protect information, including encrypted transport, authenticated access controls, encrypted sensitive credentials where supported by the platform, secure token handling, and restricted administrative access.

No online service can guarantee absolute security. You are responsible for using a strong password, protecting your devices, keeping your login credentials confidential, and promptly notifying us if you suspect unauthorized access to your account.

Account access and updates: you may access or update many account, client, inspection, report, scheduling, payment, branding, and template settings directly in the app or web platform.

Device permissions: you may grant or revoke camera, photo library, microphone, file, notification, and local storage permissions through your device settings. Some features may not work without the relevant permission.

Calendar connections: you may disconnect connected calendars from the app or web platform. You may also revoke access through Google, Microsoft, or Apple account settings where applicable.

Marketing communications: if we send promotional emails, you may opt out by using the unsubscribe instructions in the message or by contacting us. We may still send transactional, security, support, billing, or service-related messages.

Account deletion: you may request deletion of your Hyper Focused account and associated app data by emailing us at support@hyperfocused.cyloxa.com or by visiting /delete-account. We may need to verify account ownership before processing the request.

U.S. state privacy rights: depending on where you live, you may have rights to know, access, correct, delete, or receive a copy of certain personal information, and to appeal a denied request. We do not discriminate against you for exercising privacy rights.

This section applies to California residents where the California Consumer Privacy Act, as amended, applies to us. In the past 12 months, we may have collected identifiers, customer records information, commercial information, internet or network activity information, geolocation information, audio, electronic, visual, or similar information, professional or employment-related information, and inferences related to product preferences or usage.

We collect these categories from you, from inspectors or other users who enter information into the service, from devices and browsers, from service providers, and from integrations you choose to connect. We use them for the business and commercial purposes described in this policy.

We disclose these categories to service providers, integration providers, payment processors, recipients selected by users, legal and compliance recipients, and business transfer recipients as described above.

We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising. We do not knowingly sell or share the personal information of consumers under 16.

California residents may request to know, access, correct, delete, or receive a portable copy of personal information by contacting support@hyperfocused.cyloxa.com. You may use an authorized agent where permitted by law, but we may require proof of authorization and verification of the request.

Hyper Focused is intended for professional inspectors and business users. The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

Hyper Focused is targeted to users in the United States. If you access the service from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate. Those locations may have privacy laws different from the laws where you live.

The service may link to or integrate with third-party services such as Stripe, Google, Apple, Microsoft Outlook, email providers, maps or geocoding providers, and public websites. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy practices of third-party services.

We may update this Privacy Policy from time to time. When we make changes, we will update the Last updated date above. If changes are material, we may provide additional notice through the app, website, email, or another reasonable method.

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at support@hyperfocused.cyloxa.com.

Hyper Focused / HyperFocus, operated by Cyloxa.